Citizen‘s Charter

This Citizen‘s Charter is in compliance with RA 9485 otherwise known as the Anti-Red Tape Act of 2007 (ARTA) and Civil Service Memorandum NO.12, S. 2008.

This Citizen‘s Charter ia a product of collaborative efforts of the University's Key Officials, Deans, Directors and Heads of Units. It describes the step-by-step procedures in availing the key services of the University in commitment to provide efficient and highest quality services to the clients. It ensures transparency and right to information.

We hope that on their part, the clients would respond and reciprocate in a positive way because we believe BulSU is pushing aggressively to make a difference.

Issuance of Statement of Account (Walk-in)

Concerned Offices :: Accounting Office; Cashier’s Office

Schedule of Availability of Service :: Monday - Friday; 8:00 am - 5:pm (No Noon Break)

Who may avail the service :: All students of the University

What are the requirements :: Certificate of Registration

Duration :: 9 minutes

Procedures :: Issuance of Statement of Account (Walk-in)

Issuance of Official Receipt (Tuition Fees / Miscellanneous Fees)

Concerned Office :: Cashier’s Office

Schedule of Availability of Service :: Monday - Friday, Saturday (for Graduate School); 8:00 am - 5:00pm (No Noon Break)

Who may avail the service :: All students of the University

What are the requirements :

Cashier's Payment Form
Certificate of Registration

Duration :: 6 minutes

Procedures :: Issuance of Official Receipt (Tuition Fees / Miscellanneous Fees)

Issuance of Official Receipt (Payment of Certificates / Statement of Accounts)

Concerned Office :: Cashier’s Office

Schedule of Availability of Service :: Monday - Friday, Saturday (for Graduate School); 8:00 am - 5:00pm (No Noon Break)

Who may avail the service :: All students of the University

What are the requirements :

Cashier's Payment Form
Certificate of Registration

Duration :: 6 minutes

Procedures :: Issuance of Official Receipt (Payment of Certificates / Statement of Accounts)

Issuance of Examination Permit

Concerned Office :: Accounting Office

Schedule of Availability of Service :: Monday - Friday; 8:00 am - 5:00pm (No Noon Break)

Who may avail the service :: All officially enrolled students

What are the requirements :

Certificate of Registration
Official Receipt

Duration :: 4 minutes

Procedures :: Issuance of Examination Permit

Application and Issuance of Transcript of Records, Honorable Dismissal and Certification of Grades (Walk-In)

Concerned Offices :: Registrar’s Office; Cashier’s Office

Schedule of Availability of Service :: Monday - Friday; 8:00 am - 5:00pm (No Noon Break)

Who may avail the service :: All officially enrolled students

What are the requirements :

Properly accomplished clearance form
Official Receipt
If the request is filed through a representative, an Authorization Letter and/or Special Power of Attorney (SPA)

Duration :: 1 hour and 15 minutes

Procedures :: Application and Issuance of Transcript of Records, Honorable Dismissal and Certification of Grades (Walk-In)

Issuance of Medical-Dental Certificate

Concerned Office :: University Clinic

Schedule of Availability of Service :: Monday - Friday; 7:00 am - 8:00pm (No Noon Break); Saturday; 7:30 am to 4:00 pm

Who may avail the service :: All students of the University, Faculty and Non-Academic Personnel

What are the requirements :

Excuse letter from guardian or significant others
Valid I.D. of the guardian or significant others
School ID of the client

Duration :: 10 minutes

Procedures :: Issuance of Medical-Dental Certificate