A student may seek to resolve any grievance if he or she believes that a member of the University community has offended and/or violated his or her rights. This person filing the grievance must be the alleged victim of unfair treatment; a grievance cannot be filed on behalf of another person.
The Director for Student Welfare (DSW) serves as the receiver and facilitator of complaints and grievances from students. He/She has neither recommendatory nor disciplinary authority, but undertakes follow-ups on complaints and grievances referred to it. The office screens and studies the complaints and determines whether they are valid or not before they are forwarded to the office concerned for appropriate actions. If there is a possibility of mediation, the office may make representations with the office concerned in order to settle amicably the complainant or grievance.
If the complaint is directed against the DSW the student may directly report to the Dean of Students who shall then take the appropriate action.
Prior to invoking the formal procedures in resolving a grievance, the student is strongly encouraged, but is not required, to discuss his or her grievance with the person alleged to have caused the grievance. The discussion should be held as soon as the student becomes aware of the act or condition that is the basis of the grievance.
The student may express his/her grievance in writing addressed directly to the person alleged to have caused the grievance. The person alleged to have caused the grievance must respond to the student promptly either through a dialogue or through a written response.
A complaint is brought before the DSW either by the Student Government of the student alleging misconduct or infraction, abuse of authority, poor instruction or service, or any valid cause for complaint against a fellow student, a member of the faculty, a staff, or the administration and in cases when a student' grievance was not satisfied nor fairly responded by an informal resolution.